Refund Policy Gerson Relocation Ltd
Unless otherwise agreed by us in writing, payment is required by cleared funds in advance of the removal or storage period and you may not withhold any part of the agreed price.
However, in the event of your cancellation or postponement of our service please refer to our full Terms and Conditions, and in particular Condition 6 below:
Condition 6. Charges if you postpone or cancel the Removal
If you postpone or cancel this contract, we may charge according to how much notice is given:
(a) More than 14 days before the removal was due to start: NIL
(b) Less than 14 days, but more than 8 days before the removal was due to start: 30% of the removal charge
(c) Less than 8 days but more than 2 days before the removal was due to start: 60% of the removal charge
(d) Less than 2 days before the removal was due to start: 90% of the removal charge
All requests for a refund must be submitted to the company in writing.